Opening a Moneybase account: How to go about signing up

written on November 25, 2021

Does the mere thought of opening an account in a traditional brick-and-mortar bank make you break into a cold sweat? We get it. You’re tired of lengthy, complicated and outdated banking processes and queuing for hours on end when you could be doing better things with your time.

Moneybase is a neobank that places innovation first, focuses on solving problems and is on a mission to redefine the way you bank. We’re all about freedom and powering your money to go places, while we offer an exclusive banking experience thanks to our all-in-one app and secure, accessible and easy-to-use account where you’re in total control.

Need a reminder of what sets Moneybase apart?

Payments in the blink of an eye
We know you’re busy and that time is money. This is why we’ve put an end to lengthy and complicated banking processes, while we offer instant payments so you can finally spend time on things you actually enjoy doing.

Shop till you drop with virtual and physical cards
Create your virtual card the minute your onboard and order your physical one to enjoy contactless payments and free withdrawals from cash machines worldwide.

Unbeatable foreign currency exchange
With the best exchange rates available, you’ll have more euros left in your pocket whenever you transfer money abroad and your money can go places, while you bank globally just as you would locally.

What’s in a Moneybase account?

Here are some things you can do with your account.

Full visibility of your spending and budgeting
Moneybase is more than just an account for your funds. With a complete money management feature that offers full visibility of your balance and instant notifications, you can finally be in control of your finances. Plus you’ll also get full view of past transactions so you can curb any out of hand spending.

Online Shopping
With your virtual card, online shopping becomes a breeze. With payments in the blink of an eye and unique security measures in place to keep your money, data and privacy safe, you don’t need to worry about a thing.

Shopping with your card
From saving money when you travel thanks to reduced rates on foreign currency conversions to quick and contactless payments at physical stores, shopping with your card couldn’t have been easier. And remember it’s contactless so you can simply tap away.

No hidden charges
Life is full of unexpected surprises, but fees shouldn’t be one of them. With Moneybase, what you see is what you get. Our pricing is easy to understand, while there are no hidden fees for you to worry about.

Getting started with Moneybase

Before you sign up you must make sure that you have some documentation at the ready. Also, bear in mind that in order to open an account you must be at least 18 years old and a legal resident in an EU country, regardless of your citizenship or financial history.

Here is what you’ll need to get started:

  • Your smartphone, the Moneybase app already downloaded and an internet access.
  • A valid form of identification. Your national ID card, passport or driving licence will do.
  • Some form of proof of address, such as a utility bill, insurance policy or bank statement.
  • A few minutes for the onboarding process.


How to open your Moneybase account

Step 1: Click here to download the app if you haven’t done so yet.

Step 2: Here is where you’ll be asked to input the mobile number you’d like to use with your account, as well as to upload your identification and proof of address.

Step 3: We’ll verify these documents so that we can make sure that you are who you say you are.

Step 4: Once we have verified your documents, you can sign in and go ahead to fund your account. Now you’re ready to use Moneybase to manage and grow your money!

Wondering how safe your Moneybase account is? Here is how we take security seriously.

Some common FAQs

We’ve ensured that singing up to Moneybase is as effortless as possible, but sometimes, issues may crop up, leaving you bewildered as to what to do next. Here are some common issues and what to do to solve them.

Why has my proof of identity been rejected?
Whether you’re providing an image of your passport, ID or driving licence, you must make sure that all details like your full name is clearly visible. If your first attempt at uploading these failed, then give it another go.

Why has my proof of address been rejected?
You’ve uploaded a recent bank statement, utility bill, internet bill or insurance policy and you get a notification that your proof of address has been rejected. Similarly to above, your document was probably not approved because your full name and address was not visible. Try uploading the document once more.

Why did my account get locked after attempting to sign in?
There are several reasons why your account may get blocked. Having said that, if this has taken place due to inputting the wrong password, you may try again in 20 minutes.

Bonus FAQ: I’ve signed in. Am I all set?

Your account is up and running and you’re really getting a kick out of Moneybase’s cool features. But you’re not done as yet. It’s time to order your card and unlock your account’s full potential.

Offering convenience and ease with your banking transactions, a card can help you enjoy perks like worldwide ATM withdrawals, contactless payments anywhere Mastercard is accepted, to name a few.

Ordering your free Moneybase card takes less than 2 minutes.

Step 1: Head to the cards section on the app.

Step 2: Follow the steps.

Step 3: Hit confirm your order and your card will be on its way.

Got an issue? Our human support team is always available to answer your questions anytime, any day. Whether you need to solve a problem, tap into our expert insights, require help to navigate the ups and downs of the markets or have a banking issue, we’re here for you every step of the way. Our in-app chat manned by real humans is available 24x7, while our team can be reached via the telephone.

Redefine the way you grow and manage your money today!

Life’s full of mysteries. Your money shouldn’t be one of them.

Redefine the way you grow and manage your money today!

Life’s full of mysteries. Your money shouldn’t be one of them.