At Moneybase, we are fully dedicated to ensuring that your financial security is never compromised. We understand that your trust is built on the promise of security and privacy, which is why we prioritise implementing cutting-edge technologies and rigorous security measures to keep your data and funds secure.
However, it’s equally important that you stay informed. We encourage you to read our latest blog post to learn more about the tactics hackers use to try to steal your information or money, so you can be better prepared to spot and prevent potential threats.
Beware of Phishing and Smishing
Phishing scams, which can occur through both emails and text messages (sometimes called smishing), are fraudulent attempts to trick you into sharing personal information or clicking on harmful links by pretending to be from a trusted source like Moneybase. These messages often create a sense of urgency, using tactics such as:
- Fraud alert
- Suspicious log in activity
- Payment or Transaction query
- Request to call a specified number (not official Company number)
To protect yourself, verify the sender’s email address or phone number and ensure that any links direct you only to moneybase.com. Remember, Moneybase will never ask for sensitive information over email or SMS. If you receive a suspicious message, avoid clicking on any links, downloading attachments, or replying with personal information. For any clarifications, you can contact us through our official channels at +356 25 688 688 or via live chat in the app.
The goal of these type of messages is to obtain personal or financial information by instilling a sense of urgency and immediate action required.
Don’t
- Click on any links
- Download attachments
- Call back on numbers that are NOT the official Company numbers
- Reply to texts
Do
- Report to us through official channels
- Delete texts
- Report the message to your mobile operator
Impersonating Moneybase Employees
Hackers may also try to impersonate Moneybase employees. Remember that our employees will never call you or ask for sensitive information. We will never ask for any information over email.
Don’t share sensitive information over the phone to anyone who calls you. You should call us on our official number +356 25 688 688 for anything you might need.
Don’ts
- Do not provide you card 4-digit PIN
- Do not share your account passcode
- Do not disclose card details over the phone
We will only request account information via our secure channels, which include our in-app live chat and via official phone line (as part of a security check). We will never request your card pin, login passcode or card details.
In some instances, our employees may reach out to you via phone but they will never request information compromising the integrity of your account as indicated above.
Do
- Terminate the call and call us on +356 25 688 688
- Notify us if you think you have been targeted
- Amend security setting within the app including
- Change of passcode for log-in
- Freezing your card payments
- Sign in with face ID
Keeping your Account secure
In order to keep your account safe there are a few measures you could take.
Do
- Enable face or fingerprint authentication on your account
- Enable the authenticator option instead of SMS for web login
- Disable card swipe and online transactions when not in use
- Use different passwords for different services you use (so that if one password gets compromised other accounts will not get compromised)
While we keep your information safe and secure using state-of-the-art cybersecurity controls it is essential to inform us of any instances where you believe you may have been targeted and subject to an attack compromising your account security.
Using Public Computers & Unsecured Wifi
If you access your Moneybase account via a public or shared computer, you need to be extra careful. Always be mindful when connecting to unsecured WiFi connections as hackers may use such networks to access your device and personal information.
Do
- Never leave your computer unattended or unlocked
- Always log out of your account after use
- Never save your password on a public computer
If you are using a personal PC or MAC, ensure you have an anti-virus installed.
Lost or Stolen Card
In case of a lost or stolen card, ensure that you immediately notify us.
Do
- Report the card as lost or stolen in app
- Order a new card from our app (free of charge)
- File a police report (if you believe is was stolen)
Lost Device
In case of a lost device, ensure that you immediately call us so that we can take action to protect your account such as change your passcode and remove your previous device from being allowed to access to your account.
Do
- Immediately notify us
- Inform your mobile provider to give you a new simcard and disable the old one
- File a Police report
Your account safety is our priority
The Moneybase Cyber Security team works tirelessly to protect your account and keep your money safe. As security evolves, we will keep you informed with timely updates about new features, enhanced protection, and any policy changes that help keep your account secure.
Our Social Media Channels
To stay up-to-date with the latest news, product releases, and valuable insights on how to keep your finances secure, be sure to follow Moneybase on our social media platforms and keep our emails in your trusted sender list.
