A digital financial life requires digital care and Moneybase is committed to ensuring that our customers are protected.
Our specialized team is committed to maintaining a safe platform for you to use and make money simple. We are also committed to sharing necessary information to protect your data against fraudsters and attempted scams.
Moneybase has compiled the main hypothetical fraud scenarios that could occur and the necessary action to protect our clients in such situations. Below you will find a special material created to give you the necessary information to protect you against digital fraudsters:
HOW TO PROTECT YOUR PERSONAL DATA?
- Use two-factor authentication for all your digital accounts, which includes Moneybase accounts, social media accounts, emails and instantaneous app messages;
- Use biometric or facial password;
- Use different passwords for your digital accounts and try to avoid birthday dates, parents’ or pets names;
- Use the device tracking and blocking protection against thefts;
- Don’t share your password, card number, expiry card date or CVV number with anyone. Bank account data is for your exclusive use and Moneybase or other financial institutions will never request this information from you;
- Don’t save your password automatically on any devices or websites;
- Don’t open emails or SMS messages from addresses that you don’t recognize or that look like cloned and spam emails;
- Don’t click on any link from suspicious communications from emails, SMS, pop-ups in websites or instantaneous app messages, for example;
- Don’t give any personal data by phone;
- If you start any type of digital relationship, don’t do any bank transfers or type of payments if you never done a video call or met in person before;
- Don’t send advanced payments for services or products unless you are certain of the reputability of the website and ensure that you will receive the product or service you are paying for
- Don’t share any of your personal data (full name, phone number, email, address and date of birth) on social media accounts;
WHEN WILL MONEYBASE CONTACT YOU BY PHONE?
The Moneybase customer experience team could contact you to confirm specific information or request some specific documentation related to the account held with us, which is required for regulatory reasons, however, our team will never ask for your personal password or card number over the phone. Our teams will provide an official moneybase contact email and will never ask you to send information to any other personal emails.
Our Moneybase team will NEVER:
- Requires bank transfers, payments or remote access using your data;
- Ask for your password;
- Ask for any simulation of payment or purchase; or
- Ask if you are accessing links or websites.
WHATS ARE THE MOST COMMON DIGITAL FRAUDS?
Moneybase considers as a fraud any action performed to create dissonance with the reality that has as intention acquire any financial or material benefit causing losses and suffering to the victim.
Below you will find the main digital frauds occurred in digital days, and how the fraudsters acting to take the data from the victims:
SPOOFING, PHISHING, VISHING, SMISHING and PHARMING – WHAT DO THEY MEAN?
This variation of names is related to fraud occurring to extract information from unsuspecting victims that could lead to financial loses (such as compromised passwords, emails, access to banking details).
These practices also allow the perpetrators access to websites or online payments whereby they could modify passwords and dispose of personal information and finances.
This type of fraud could occur by email, telephone calls, text message or messages in social media and fraudsters will always seek to gain access to your personal data and request the victim to click on a specific link.
Fraudsters succeed in deceiving their victims by changing details of website or in the communication addresses, such as one letter in an email or a number in a phone number. For this reason, is always important to beware to all details in the communication address. Always check the sender and verify the website you are being asked to click on.
Examples of common frauds:
- Fraudster can use a familiar or a friend’s name and ask for an emergency financial favour, such as bank transfers;
- Fraudsters can claim a family member is in danger;
- Fraudster using a familiar or friend’s name and asking for a personal data, which includes passwords, credit card number, CVV number and others.
Holiday Scams
This type of fraud consists in the creation of fake websites to sell products at a low price. The fraudsters receive the amount paid by the Costumer, however the good or services are never received. Fraudsters can advertise holiday flats or properties that do not exist and can deceive you into paying deposits for services that you will never receive. Always use official websites and ensure that any accommodation, flight or vacation packages being paid are legitimate and not paid to any personal bank accounts.
Romance Scams
This type of scam consists of false identity or the creation of a romantic virtual relationship using social media. The perpetrator seeks to gain trust and promises romantic involvement once they meet the victim. When they gain the trust of the victim, they seek financial help either with promises to meet the victim or using emergency situations such as their health or life being in danger.
Skimming
This practice occurs in POS terminals where it is possible to make payments or withdraw cash. This includes Fuel pumps, ATMs, and Point-of-sale (POS) terminals. The fraudsters could install devices and/or cameras to gain access to financial data such as card numbers and pin codes.
With the data obtained, the fraudster could gain access to your bank account using stolen card numbers for instance.
Technical Support Scam
The fraudster could identify themselves as a technical representative of a company and request accessing a device in order to provide technical support.
If any situation described in this document occurs, please, immediately freeze your account or card and contact Moneybase using your app, or by one of the following contacts:
Email: [email protected]
Monday to Friday
08:00am – 10:00pm
Saturday & Sunday
08:30am – 8:00pm
Address: Level 0, Ewropa Business Centre, Dun Karm Street, Birkirkara, BKR 9034, Malta
